Collaborative Applications

Get the right information to the right people at the right time!

Collaboration is essentially the sharing of information within a process environment by many people across multiple organisations and/or business units. 

Work is collaborative when the tasks that need to be performed contribute to the overall outcome and flow naturally from the execution of prior tasks.

A collaborative process will collect information from one or more systems, and have the ability to present that information to one or more people in a predefined sequence - an end-to-end business process.

Business Rules may automate certain decisions and route work accordingly. Other rules may monitor the progress of the tasks and raise alerts when schedules are not being met in order to keep processes flowing in a timely manner.

Key capabilities of Collaborative applications are thus:

• the ability to define and execute business rules applicable to the business context of the user, their organisation and the process in question
• tasks for users will arise automatically whenever a person needs to be involved in the process 
• Users access their tasks from a task list that allows them to choose when to execute the tasks, and allows them to manage their tasks, including re-assignment to another person if necessary. 
• task execution is performed by the collaboration engine
• task execution is monitored to ensure timely completion

BUSINESS CHALLENGE

A businesses' information technology often fails to keep pace with business change because of the lack of flexibility inherent in the architecture that underlies the software. Assumptions about functionality required for applications are outmoded by the rapidity and frequency of change in the business environment. Yesterdays 'solutions' become today's constraints to change making it difficult to keep or create competitive advantage.

The answer to this issue is to adopt an architecture for business change - to anticipate and allow change.

CREST’S SOLUTION: UNIQUE AND RESPONSIVE BUSINESS SOLUTIONS!

We provide businesses with applications tailored to their unique requirements.

We work with a toolset that captures business processes in a model that not only enables rapid and continuous change, but also provides dynamic execution of business rules and forms directly from the business model.

We leverage your existing information technology investments to enable you to close the gaps that invariably appear between different software packages and between business need and software capability. Our integration technology smoothes the path of information and process flow across your company, and out to your important business partners and customers.

Only by building business process driven applications can you ensure that your organisation has the flexibility to continue to meet the pressure of on-going business change.

ROI / BENEFITS

		Reduce costs (eliminate rekeying of data, reduce errors, duplication)
		Manage people (prioritize tasks, match skills to work, focus on high value transactions)
		Manage by exception - automate the routine, intervene when required, utilise knowledge
		Flexibility to meet the competition
		Adaptability
		Meet customer needs (improved service) with tailored processes
		Automation of task allocation decisions based on context and user expertise
		Visibility and management of tasks and responsibilities across multiple business units
		Automation of the transfer of information from one system to another
		Provide simple access to all workflow documentation within the workflow application context.